Customer Services

Shipping & Delivery

Your order will be delivered First class via Royal Mail within 3-5 working days or your order being placed. During busy times this may be longer. Please do check the front page of my website to make sure delivery times have not changed. All items are securely packaged by using jiffy bags. I will try to keep the cost down by recycling envelopes where possible. This keeps the postage cost low.

Returns & Replacements

All my handmade cards are produced to the highest quality. If, however, you receive goods that do not meet your expectations for whatever reason, you can return them in an unused condition within 14 days for a refund or exchange. To request a return, please email carly@cardsbycarly.co.uk. Please state your invoice number and/or name and address and the reason for the return. I recommend you obtain a free ‘Certificate of Posting’ from the Post Office when you return your item. I cannot accept responsibility for returns lost or damaged in the post. The goods must be returned unused and in its original condition for a refund. If unwanted goods are not in a saleable condition then a refund will not be provided. Refunds will be made by paypal or cheque, depending on your method of payment and sent within 7 days of receipt of the returned item. Delivery charges and return postage charges are non refundable unless the goods are faulty. Unfortunately I cannot refund goods which are personalised, made to order or customised in any way unless they are faulty, as they are not able to be resold. In the unusual event that your product is faulty or was damaged in transit, please email carly@cardsbycarly.co.uk. On receipt of the faulty goods I will send you a replacement or provide you with a refund. I will also reimburse your return postage costs. This returns policy does not affect your statutory rights.

Ordering

You can order cards via the website. Click on the card you would like to order and add it to your basket. Once you have finished this process click on check out and follow the instructions from there. If you would like to place an order over the phone then please leave your details through the contact me page and I will get back to you. You can also email me any specific requirements you have and I will endeavour to meet your needs.

Payment, Pricing & Promotions

Payment can be made through Paypal, or by cheque. Please allow enough time for your cheque to clear if you would prefer to pay this way. Promotions will occur from time to time, please check the front page for information on any promotions which may take place.

Viewing Orders

You can view orders you have made by registering by going to the My Account” page and following the instructions from there.